Terms and Conditions

Welcome to Innerly Coaching!

Last updated: January 14, 2026

1. Introduction and Acceptance of Terms

Welcome to Innerly Coaching (“Innerly Coaching,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to, use of, and participation in all services, content, programs, products, materials, communications, and platforms offered by Innerly Coaching, whether delivered online, digitally, live, recorded, or otherwise, including but not limited to 1-on-1 coaching, group coaching, online courses, digital downloads such as PDFs and workbooks, free educational content, email communications, and any related offerings, whether paid or unpaid (collectively, the “Services”).

These Terms apply to all users, visitors, clients, customers, and participants, including those who access free content, browse Innerly Coaching platforms, or engage with Services without completing a purchase.

By accessing, purchasing, enrolling in, downloading, viewing, listening to, participating in, or otherwise using any part of the Services, you acknowledge, represent, and agree that:

• You have read these Terms in full

• You understand the contents, scope, and implications of these Terms

• You voluntarily agree to be legally bound by these Terms

• You have the legal capacity to enter into a binding agreement

If you do not agree with any part of these Terms, you must not access or use the Services. Your continued use of the Services constitutes ongoing acceptance of these Terms, including any future updates or modifications.

Acceptance of these Terms occurs at the earliest of the following actions:

• Visiting or browsing any Innerly Coaching website or platform

• Accessing free or paid content

• Purchasing or enrolling in any Service

• Downloading materials

• Participating in coaching sessions, courses, or communications

• Clicking acceptance boxes, submitting forms, or completing checkout processes

You acknowledge that electronic acceptance, including clicking “I agree,” submitting payment, or continuing to use the Services, constitutes valid and enforceable consent equivalent to a handwritten signature under applicable Canadian law.

These Terms constitute a legally binding agreement between you and Innerly Coaching and are governed by, construed, and enforced in accordance with the laws of the Province of British Columbia and the applicable federal laws of Canada, without regard to conflict of law principles.

If you are accessing or using the Services on behalf of another person, business, organization, or entity, you represent and warrant that you have the authority to bind that person or entity to these Terms. In such cases, “you” refers to both the individual user and the represented entity.

Innerly Coaching reserves the right, at its sole discretion, to refuse access to the Services to any individual or entity that does not agree to these Terms or fails to comply with them.

2. Business Information and Contact

Innerly Coaching operates under the business name Innerly Coaching and provides coaching and educational services to clients primarily through digital platforms and online delivery. Innerly Coaching is operated within the Province of British Columbia, Canada, and does not maintain a publicly accessible physical office or storefront for client visits.

All Services are offered remotely unless otherwise expressly stated in writing.

2.1 Official Contact Information

All inquiries related to, but not limited to:

• Customer support

• Billing, payments, and payment plans

• Scheduling and rescheduling

• Legal notices

• Privacy concerns

• Terms, policies, or disputes

must be submitted in writing via email to the following official contact address:

hellojackyly@gmail.com

This email address constitutes the sole and exclusive method of formal communication with Innerly Coaching.

Communications sent through social media platforms, including but not limited to Instagram direct messages, TikTok messages or comments, YouTube comments, or any other third-party messaging systems, do not constitute formal communication and will not be considered received, reviewed, or acted upon by Innerly Coaching.

2.2 Electronic Communications and Client Responsibility

By accessing or using the Services, you consent to receive electronic communications from Innerly Coaching, including transactional emails, service-related notices, policy updates, scheduling information, and other communications related to your use of the Services.

You acknowledge and agree that:

• All notices and communications sent via email are deemed delivered once sent

• It is your responsibility to ensure that the email address you provide is accurate, current, and accessible

• You are responsible for regularly checking your inbox, including spam, junk, and promotional folders

Innerly Coaching is not responsible for missed, delayed, filtered, or undelivered communications resulting from spam filters, email service provider settings, incorrect email addresses, or failure to monitor your email account.

Failure to receive or read an email does not invalidate notices, deadlines, policies, or obligations communicated electronically.

2.3 Business Hours and Response Expectations

Innerly Coaching operates during standard business days, excluding weekends and statutory holidays observed in British Columbia, Canada.

While reasonable efforts will be made to respond to inquiries within a timely manner during business days, Innerly Coaching does not guarantee immediate responses or response times and reserves the right to prioritize communications at its discretion.

2.4 No Emergency, Crisis, or Real-Time Support

You acknowledge and agree that Innerly Coaching:

• Does not provide emergency, crisis, or mental health services

• Does not monitor email communications in real time

• Is not equipped to respond to urgent or time-sensitive situations

If you are experiencing an emergency, emotional crisis, or require immediate assistance, you agree to seek help from local emergency services or a qualified professional in your jurisdiction rather than relying on communications with Innerly Coaching.

2.5 Updates to Business Information

Innerly Coaching reserves the right to update, modify, or change its business information, contact details, or methods of communication at any time. Continued use of the Services after such changes constitutes acceptance of the updated information.

Why this section is solid

This section:

• Eliminates ambiguity around what counts as communication

• Shifts responsibility clearly to the client

• Protects you from “I messaged you on Instagram” claims

• Covers spam, missed emails, and response-time disputes

• Sets clean professional boundaries

3. Eligibility and Age Requirements

The Services offered by Innerly Coaching are intended solely for individuals who are legally eligible to enter into a binding agreement under applicable Canadian law.

By accessing, purchasing, enrolling in, or using any part of the Services, you represent, warrant, and agree that you meet all eligibility requirements set forth in this section.

3.1 Minimum Age Requirement

You must be at least eighteen (18) years of age to access or use the Services.

Innerly Coaching does not knowingly provide Services to individuals under the age of 18. Any access to the Services by a minor is unauthorized, unintentional, and in violation of these Terms.

If Innerly Coaching becomes aware that a minor has accessed or used the Services without proper authorization, Innerly Coaching reserves the right to immediately terminate access without notice or refund.

3.2 Legal Capacity and Ability to Consent

By using the Services, you represent and warrant that:

• You are legally capable of entering into a binding agreement

• You are not restricted from contracting due to legal incapacity, guardianship, or court order

• You are acting voluntarily and of your own free will

You further acknowledge that Innerly Coaching relies on these representations in providing the Services and would not do so otherwise.

3.3 Use on Behalf of Another Individual or Entity

If you access or use the Services on behalf of another individual, organization, or entity, you represent and warrant that:

• You have full legal authority to bind that individual or entity to these Terms

• You accept responsibility for ensuring compliance with these Terms

In such cases, all references to “you” in these Terms shall apply jointly to both you and the individual or entity you represent.

3.4 No Services for Individuals Requiring Clinical or Crisis Support

The Services offered by Innerly Coaching are not appropriate for individuals who:

• Are experiencing a mental health crisis

• Require immediate psychological, psychiatric, or medical intervention

• Are unable to self-regulate emotionally or psychologically

• Require continuous clinical supervision

By accessing the Services, you affirm that you are not in need of emergency or crisis-level support and that you understand Innerly Coaching is not a substitute for licensed medical or mental health professionals.

3.5 Responsibility to Disclose Relevant Limitations

You agree that you are solely responsible for determining whether the Services are appropriate for your circumstances.

Innerly Coaching does not assess or verify your mental, emotional, physical, or psychological readiness to participate in the Services. Failure to disclose relevant limitations, conditions, or circumstances does not impose liability on Innerly Coaching.

3.6 Right to Refuse or Terminate Access

Innerly Coaching reserves the right, at its sole discretion, to:

• Refuse access to the Services

• Suspend participation

• Terminate Services

if eligibility requirements are not met, if representations are found to be inaccurate, or if continued participation is deemed inappropriate, unsafe, or misaligned with the nature of the Services.

Termination under this section does not entitle you to a refund unless otherwise expressly stated in writing.

4. Nature of Services and Disclaimers

4.1 Coaching and Educational Services Only

Innerly Coaching provides coaching, educational, and personal development services designed to support self-reflection, mindset development, emotional awareness, personal responsibility, and spiritual exploration.

You expressly acknowledge and agree that all Services offered by Innerly Coaching are non-clinical, non-diagnostic, and non-therapeutic in nature.

The Services are intended to:

• Facilitate insight, awareness, and personal growth

• Encourage reflection, accountability, and intentional action

• Support mindset development and values-based living

The Services are not intended to:

• Diagnose, treat, cure, or prevent any medical, psychological, or mental health condition

• Replace professional therapy, counselling, psychiatry, or medical care

• Serve as legal, financial, or professional advice

4.2 No Medical, Mental Health, or Therapeutic Relationship

You acknowledge and agree that your participation in the Services does not create:

• A therapist-client relationship

• A psychologist-client relationship

• A psychiatrist-patient relationship

• A doctor-patient relationship

• A fiduciary or clinical relationship

Innerly Coaching is not licensed to provide medical or mental health treatment, and nothing within the Services should be interpreted as such.

If you are currently under the care of a licensed mental health professional or medical provider, you agree that Innerly Coaching is a complementary personal development resource only, not a replacement for such care.

4.3 Spiritual and Faith-Based Guidance Disclaimer

Innerly Coaching may incorporate Christian-based principles, biblical references, spiritual reflections, and faith-aligned perspectives as part of its coaching and educational content.

You acknowledge and agree that:

• Spiritual guidance is inherently personal, interpretive, and subjective

• Faith-based insights do not constitute professional advice or instruction

• Participation in spiritual or faith-based elements is entirely voluntary

Innerly Coaching does not claim spiritual authority over you and does not assume responsibility for how spiritual insights are interpreted, applied, or integrated into your life, beliefs, relationships, or decisions.

4.4 No Guarantee of Outcomes or Results

Innerly Coaching makes no guarantees, representations, or warranties regarding specific results, outcomes, or transformations.

You expressly acknowledge that:

• Personal growth is nonlinear and varies by individual

• Outcomes depend on your effort, consistency, honesty, and circumstances

• External factors beyond Innerly Coaching’s control may influence results

Any testimonials, examples, case studies, or shared experiences are provided for illustrative purposes only and do not constitute promises or assurances of similar outcomes.

4.5 Assumption of Personal Responsibility

You acknowledge and agree that you are solely responsible for:

• Your physical, mental, emotional, and spiritual well-being

• Your decisions, actions, interpretations, and results

• How you apply information or insights from the Services

Innerly Coaching does not direct, control, or make decisions on your behalf. You retain full agency and responsibility at all times.

You agree that you will not use the Services as a substitute for:

• Professional mental health treatment

• Medical advice

• Legal counsel

• Financial planning

4.6 No Crisis or Emergency Support

Innerly Coaching does not provide crisis intervention, emergency support, or real-time monitoring.

You acknowledge that:

• The Services are not suitable for individuals in crisis

• Innerly Coaching does not offer emergency response capabilities

• Emails, sessions, and communications are not monitored continuously

If you are experiencing thoughts of self-harm, harm to others, or are in immediate emotional distress, you agree to seek help from emergency services or qualified professionals in your jurisdiction.

4.7 Informational Use at Your Own Risk

All content, materials, and communications provided by Innerly Coaching are offered “as is” and for informational and educational purposes only.

You voluntarily assume all risks associated with:

• Participation in coaching sessions

• Application of insights or exercises

• Emotional responses arising during or after participation

Innerly Coaching is not responsible for any emotional discomfort, personal realizations, or life changes that may arise as part of the growth process.

4.8 No Substitute for Professional Judgment

You acknowledge that Innerly Coaching encourages self-reflection and personal discernment, not dependence or compliance.

You agree to:

• Exercise your own judgment

• Seek professional guidance when appropriate

• Take responsibility for discerning what is aligned for you

Innerly Coaching is not responsible for decisions made based on your interpretation of the Services.

5. Client Responsibilities and Conduct

Participation in the Services offered by Innerly Coaching is a collaborative and voluntary process that requires personal responsibility, self-awareness, and respectful engagement.

By accessing or using the Services, you acknowledge and agree to the responsibilities and conduct standards outlined in this section.

5.1 Personal Responsibility and Self-Agency

You acknowledge and agree that:

• You are solely responsible for your own thoughts, emotions, behaviors, decisions, and actions

• Innerly Coaching does not control, direct, or manage your life choices

• Coaching is not a rescue, correction, or replacement for personal accountability

You agree to approach the Services with honesty, openness, and a willingness to take responsibility for your own growth and outcomes.

5.2 Active Participation and Engagement

To receive value from the Services, you agree to:

• Attend sessions on time and prepared

• Engage actively and respectfully in discussions, exercises, and reflections

• Complete any voluntary practices or reflections at your own discretion

• Communicate clearly and directly when questions or concerns arise

You acknowledge that passive participation, avoidance, or lack of engagement may limit results and does not constitute a failure of the Services.

5.3 Emotional Regulation and Self-Care

You acknowledge and agree that:

• Emotional responses may arise during personal growth work

• You are responsible for regulating your own emotional reactions

• Innerly Coaching is not responsible for managing emotional distress outside the scope of coaching

You agree to seek appropriate professional support if emotional challenges exceed your capacity to self-regulate.

5.4 Respectful Communication and Boundaries

You agree to communicate with Innerly Coaching and other participants in a respectful, appropriate, and constructive manner at all times.

Unacceptable conduct includes, but is not limited to:

• Harassment, intimidation, or threats

• Disrespectful, abusive, or manipulative language

• Persistent boundary violations

• Coercive, demanding, or entitled behavior

• Attempts to pressure Innerly Coaching for services outside agreed scope

Innerly Coaching reserves the right to set and enforce professional boundaries to protect the integrity of the Services.

5.5 Group Coaching Conduct

If you participate in group coaching, courses, or community spaces, you agree to:

• Respect the confidentiality and privacy of other participants

• Refrain from sharing others’ personal information outside the group

• Avoid dominating discussions or derailing group focus

• Refrain from offering unsolicited advice or attempting to coach others

Innerly Coaching is not responsible for the actions, statements, or disclosures of other participants in group settings.

5.6 No Dependence or Substitution of Judgment

You acknowledge and agree that:

• The Services are designed to support independence, not dependence

• You remain responsible for discerning what is aligned for you

• Innerly Coaching does not replace your personal judgment, values, or decision-making

You agree not to place undue reliance on Innerly Coaching for validation, decision-making, or emotional regulation.

5.7 Honesty and Accurate Information

You agree to provide accurate, truthful, and complete information when engaging with the Services, including but not limited to:

• Personal circumstances relevant to coaching

• Scheduling availability

• Payment and billing information

Misrepresentation, omission, or dishonesty may result in suspension or termination of Services without refund.

5.8 Prohibited Conduct

You agree not to:

• Misuse or attempt to manipulate the Services

• Record sessions without express written consent

• Share, resell, or distribute Innerly Coaching materials

• Violate intellectual property rights

• Engage in unlawful or unethical behavior in connection with the Services

5.9 Right to Enforce and Terminate

Innerly Coaching reserves the right, at its sole discretion, to:

• Issue warnings

• Set corrective boundaries

• Suspend or terminate Services

if client conduct violates these Terms, disrupts the coaching environment, or undermines the safety or integrity of the Services.

Termination under this section does not entitle you to a refund unless otherwise expressly stated.

6. Code of Conduct

Innerly Coaching is committed to providing a respectful, safe, and supportive environment for all participants. This Code of Conduct applies to all interactions related to the Services, including but not limited to coaching sessions, group programs, digital platforms, email communications, online communities, and any third-party platforms used in connection with Innerly Coaching.

By accessing or using the Services, you agree to adhere to this Code of Conduct at all times.

6.1 Expected Standards of Behaviour

You agree to conduct yourself in a manner that is:

• Respectful

• Honest

• Lawful

• Non-disruptive

• Aligned with the purpose and integrity of the Services

This includes respecting the professional boundaries of Innerly Coaching and the personal boundaries of other participants.

6.2 Prohibited Conduct

The following behaviours are strictly prohibited and may result in immediate action, including suspension or termination of Services:

• Harassment, intimidation, or threats of any kind

• Abusive, defamatory, discriminatory, or hateful language or behavior

• Manipulative, coercive, or controlling behavior

• Repeated boundary violations after being addressed

• Disruption of group sessions or learning environments

• Attempts to pressure Innerly Coaching for services outside the agreed scope

• Sharing or disclosing other participants’ personal information without consent

• Recording sessions, meetings, or communications without express written permission

• Misrepresentation of Innerly Coaching, its Services, or its content

• Unauthorized use, copying, or distribution of Innerly Coaching intellectual property

6.3 Zero Tolerance for Abuse or Harassment

Innerly Coaching maintains a zero-tolerance policy for abuse, harassment, or threatening behavior.

This applies regardless of:

• Emotional distress

• Personal triggers

• Disagreements or misunderstandings

Emotional difficulty does not excuse harmful or inappropriate behavior.

6.4 Enforcement and Disciplinary Action

Innerly Coaching reserves the right, at its sole discretion, to take appropriate action in response to violations of this Code of Conduct, including but not limited to:

• Issuing warnings or corrective guidance

• Temporarily suspending access to Services

• Permanently terminating Services without refund

• Removing participants from group spaces or programs

Innerly Coaching is not obligated to provide warnings prior to termination where conduct poses a risk to safety, integrity, or professionalism.

6.5 Reporting Concerns

Concerns or violations related to this Code of Conduct must be reported via the official contact email listed in Section 2. Communications sent through social media or public platforms will not be treated as formal reports.

7. Confidentiality and Its Limits

Innerly Coaching respects the privacy of its clients and is committed to handling personal information shared during participation in the Services with care and discretion. However, you acknowledge and agree that coaching is not a legally privileged or confidential relationship in the same manner as therapy, counselling, or legal services.

This section outlines how confidentiality is approached, as well as the important limitations that apply.

7.1 General Approach to Confidentiality

Innerly Coaching agrees to make reasonable efforts to maintain the confidentiality of personal information voluntarily shared by you during individual coaching sessions, group programs, or written communications, subject to the limitations outlined in these Terms.

Confidentiality within Innerly Coaching means that personal information shared during coaching is not intentionally disclosed to third parties without your consent, except as described below or as required by law.

7.2 Coaching Is Not a Legally Protected Confidential Relationship

You acknowledge and agree that:

• Coaching services are not governed by therapist-client, psychologist-client, or solicitor-client privilege

• Communications with Innerly Coaching are not legally protected in the same way as licensed therapeutic or legal relationships

• Innerly Coaching does not provide guarantees of absolute or legally enforceable confidentiality

Participation in the Services is voluntary and occurs with full awareness of these limitations.

7.3 Limits to Confidentiality

Confidentiality may be limited, and information may be disclosed, without your consent, in circumstances including but not limited to the following:

• Where disclosure is required by applicable law, regulation, court order, or legal process

• Where there is a reasonable belief of risk of harm to you or others

• Where disclosure is necessary to protect the rights, safety, or property of Innerly Coaching or others

• Where information is shared in group coaching environments

• Where you voluntarily disclose your own information publicly or to third parties

You acknowledge that Innerly Coaching is not responsible for confidentiality breaches resulting from your own actions or disclosures.

7.4 Group Coaching and Community Spaces

If you participate in group coaching, courses, or community environments, you acknowledge and agree that:

• Other participants may hear or receive personal information you choose to share

• Innerly Coaching cannot guarantee that other participants will maintain confidentiality

• Innerly Coaching is not responsible for disclosures made by other participants

While participants may be encouraged to respect confidentiality, participation in group settings occurs at your own discretion and risk.

7.5 Client Responsibility for Privacy

You are solely responsible for:

• Choosing what personal information you disclose

• Ensuring privacy on your end during sessions (for example, private space, secure internet, personal devices)

• Protecting your login credentials and access to digital platforms

Innerly Coaching is not responsible for privacy breaches resulting from insecure devices, shared accounts, public environments, or third-party platform vulnerabilities beyond its reasonable control.

7.6 Recording and Documentation

You may not record coaching sessions, group calls, or communications without express written permission from Innerly Coaching.

Innerly Coaching may retain internal notes, records, or summaries for administrative, quality, or continuity purposes. These records are not clinical records and are handled in accordance with applicable privacy practices.

7.7 No Guarantee of Confidentiality in Digital Communications

You acknowledge that electronic communications, including email and online platforms, may carry inherent privacy risks. While reasonable safeguards are used, Innerly Coaching cannot guarantee absolute security of digital communications.

You agree that Innerly Coaching is not liable for unauthorized access, data breaches, or technical failures beyond its reasonable control.

8. Payments, Billing and Access

By purchasing, enrolling in, or otherwise accessing any paid Services offered by Innerly Coaching, you agree to the payment terms outlined in this section. All payments are required in advance unless otherwise expressly stated in writing.

8.1 Pricing and Currency

All prices for Services are listed in Canadian dollars (CAD) unless otherwise stated.

Innerly Coaching reserves the right to:

• Set, modify, or update pricing at any time

• Offer promotional pricing, discounts, or limited-time offers at its discretion

Price changes do not affect purchases already completed.

8.2 Payment Methods

Innerly Coaching accepts payment through approved third-party payment processors. By submitting payment information, you represent and warrant that:

• You are authorized to use the selected payment method

• The payment information provided is accurate and complete

Innerly Coaching does not store or directly process credit card or banking information and is not responsible for errors, security issues, or interruptions caused by third-party payment platforms.

8.3 One-Time Payments

For Services offered as a one-time purchase:

• Full payment is required before access is granted

• Access to Services begins only after payment is successfully processed

Failure to complete payment will result in denial of access.

8.4 Payment Plans

Where payment plans are offered:

• You agree to pay all installments according to the agreed schedule

• Payment plans are a commitment, not a subscription that can be cancelled at will

You acknowledge and agree that:

• Access to Services may begin before full payment is completed

• You remain responsible for the full balance, regardless of participation level

Early termination, non-participation, or dissatisfaction does not release you from payment obligations.

8.5 Failed, Late, or Missed Payments

If a payment fails, is declined, or is not received when due:

• Innerly Coaching may immediately suspend or revoke access to Services

• Innerly Coaching is not obligated to provide services during suspension

• Continued non-payment may result in permanent termination of access

Innerly Coaching reserves the right to pursue outstanding balances through reasonable means, including invoicing or collections, where appropriate and lawful.

8.6 Taxes

You are responsible for any applicable taxes, duties, or fees imposed by your jurisdiction in connection with your purchase, unless otherwise stated.

8.7 Access to Services and Digital Content

Access to Services, including digital content, coaching sessions, and program materials, is granted on a limited, revocable, non-transferable basis.

You agree that:

• Access is for your personal use only

• Login credentials may not be shared

• Access may be time-limited depending on the Service purchased

Innerly Coaching reserves the right to modify, update, or discontinue content or platforms used to deliver Services, provided that reasonable access to purchased Services is maintained.

8.8 Suspension or Termination of Access

Innerly Coaching may suspend or terminate access to Services without refund if:

• Payment obligations are not met

• These Terms are violated

• Conduct standards are breached

• Continued access is deemed inappropriate or disruptive

Suspension or termination does not relieve you of outstanding payment obligations.

8.9 Chargebacks and Payment Disputes

You agree to contact Innerly Coaching directly to attempt informal resolution before initiating a chargeback or payment dispute with a financial institution or payment provider.

Unauthorized chargebacks may result in:

• Immediate termination of Services

• Revocation of access to all current and future offerings

Innerly Coaching reserves the right to provide documentation of these Terms and your acceptance of them in response to chargeback claims.

8.10 No Withholding of Payment

You may not withhold payment due to:

• Dissatisfaction with results

• Non-participation

• Personal circumstances

• Misalignment discovered after purchase

All payments are made in exchange for access to Services, not guaranteed outcomes.

9. Scheduling, Rescheduling and Missed Sessions

This section governs the scheduling and use of coaching sessions and applies to all 1-on-1 coaching, group coaching sessions, and any live sessions included within programs or packages.

By purchasing or participating in live Services, you agree to the policies outlined below.

9.1 Scheduling of Sessions

Coaching sessions are scheduled by mutual agreement between you and Innerly Coaching using approved scheduling methods.

You acknowledge and agree that:

• Session times are reserved specifically for you

• Scheduled sessions represent a professional time commitment

• Availability is limited and not guaranteed beyond what is agreed upon

Innerly Coaching reserves the right to modify availability, scheduling systems, or session formats as needed, provided reasonable notice is given where possible.

9.2 Client Responsibility for Attendance

You are solely responsible for:

• Attending sessions on time

• Ensuring you have the necessary technology, internet access, and private space

• Joining sessions at the scheduled time

Sessions will begin and end at the scheduled time regardless of late arrival. Late arrival does not extend session duration.

9.3 Rescheduling Policy

You may reschedule one (1) session provided that:

• A reschedule request is submitted at least forty-eight (48) hours in advance of the scheduled session time

• The request is made via the official communication channel outlined in Section 2

Reschedule requests made less than 48 hours before a session may be denied at Innerly Coaching’s sole discretion.

Only one reschedule per session is permitted. Additional reschedule requests may result in forfeiture of the session.

9.4 Missed Sessions and No-Shows

If you fail to attend a scheduled session without providing the required notice:

• The session will be considered used and forfeited

• No refund, credit, or reschedule will be provided

This includes, but is not limited to:

• Forgetting the session

• Technical issues on your end

• Personal emergencies

• Scheduling conflicts

Innerly Coaching is not obligated to investigate or accommodate missed sessions.

9.5 Innerly Coaching Cancellations

In the unlikely event that Innerly Coaching must cancel or reschedule a session:

• Reasonable notice will be provided where possible

• The session will be rescheduled or credited at no additional cost

Innerly Coaching is not responsible for delays or cancellations caused by circumstances beyond reasonable control, including but not limited to technical failures, illness, or force majeure events.

9.6 Time-Bound Nature of Sessions and Packages

You acknowledge that:

• Coaching sessions and packages may be time-limited

• Unused sessions do not roll over indefinitely unless expressly stated in writing

Failure to schedule or attend sessions within the agreed timeframe does not entitle you to refunds or extensions.

9.7 Respect for Time and Boundaries

These scheduling policies exist to:

• Respect professional boundaries

• Maintain fairness across clients

• Ensure sustainability of Services

Requests for repeated exceptions, last-minute accommodations, or policy overrides may be declined.

10. Scheduling, Rescheduling and Missed Sessions

This section governs the scheduling and use of coaching sessions and applies to all 1-on-1 coaching, group coaching sessions, and any live sessions included within programs or packages.

By purchasing or participating in live Services, you agree to the policies outlined below.

10.1 Scheduling of Sessions

Coaching sessions are scheduled by mutual agreement between you and Innerly Coaching using approved scheduling methods.

You acknowledge and agree that:

• Session times are reserved specifically for you

• Scheduled sessions represent a professional time commitment

• Availability is limited and not guaranteed beyond what is agreed upon

Innerly Coaching reserves the right to modify availability, scheduling systems, or session formats as needed, provided reasonable notice is given where possible.

10.2 Client Responsibility for Attendance

You are solely responsible for:

• Attending sessions on time

• Ensuring you have the necessary technology, internet access, and private space

• Joining sessions at the scheduled time

Sessions will begin and end at the scheduled time regardless of late arrival. Late arrival does not extend session duration.

10.3 Rescheduling Policy

You may reschedule one (1) session provided that:

• A reschedule request is submitted at least forty-eight (48) hours in advance of the scheduled session time

• The request is made via the official communication channel outlined in Section 2

Reschedule requests made less than 48 hours before a session may be denied at Innerly Coaching’s sole discretion.

Only one reschedule per session is permitted. Additional reschedule requests may result in forfeiture of the session.

10.4 Missed Sessions and No-Shows

If you fail to attend a scheduled session without providing the required notice:

• The session will be considered used and forfeited

• No refund, credit, or reschedule will be provided

This includes, but is not limited to:

• Forgetting the session

• Technical issues on your end

• Personal emergencies

• Scheduling conflicts

Innerly Coaching is not obligated to investigate or accommodate missed sessions.

10.5 Innerly Coaching Cancellations

In the unlikely event that Innerly Coaching must cancel or reschedule a session:

• Reasonable notice will be provided where possible

• The session will be rescheduled or credited at no additional cost

Innerly Coaching is not responsible for delays or cancellations caused by circumstances beyond reasonable control, including but not limited to technical failures, illness, or force majeure events.

10.6 Time-Bound Nature of Sessions and Packages

You acknowledge that:

• Coaching sessions and packages may be time-limited

• Unused sessions do not roll over indefinitely unless expressly stated in writing

Failure to schedule or attend sessions within the agreed timeframe does not entitle you to refunds or extensions.

10.7 Respect for Time and Boundaries

These scheduling policies exist to:

• Respect professional boundaries

• Maintain fairness across clients

• Ensure sustainability of Services

Requests for repeated exceptions, last-minute accommodations, or policy overrides may be declined.

11. Intellectual Property

All content, materials, and intellectual property provided by or through Innerly Coaching are owned exclusively by Innerly Coaching unless otherwise expressly stated in writing.

This section applies to all paid and free content, regardless of format or delivery method.

11.1 Ownership of Content

All intellectual property rights, including but not limited to copyrights, trademarks, trade secrets, and proprietary rights, in and to the Services are owned by Innerly Coaching.

This includes, without limitation:

• Coaching frameworks, models, and methodologies

• Course structures and lesson formats

• Written content, scripts, captions, and teaching language

• Videos, audio recordings, and live or recorded sessions

• Worksheets, PDFs, workbooks, guides, and digital downloads

• Website content, emails, newsletters, and free resources

• Brand names, logos, slogans, and program titles

Nothing in these Terms transfers ownership of any intellectual property to you.

11.2 Limited License for Personal Use

Upon purchase or access, Innerly Coaching grants you a limited, non-exclusive, non-transferable, revocable license to access and use the materials solely for your personal, non-commercial use.

This license:

• Does not permit sharing with others

• Does not permit commercial use or monetization

• Does not permit teaching, coaching, or training others using the materials

All rights not expressly granted are reserved by Innerly Coaching.

11.3 Prohibited Uses

You may not, without prior express written permission from Innerly Coaching:

• Copy, reproduce, modify, or distribute any materials

• Share login credentials or grant access to others

• Record, screenshot, or download content where not expressly permitted

• Sell, sublicense, lease, or otherwise exploit the content

• Use the content to create derivative works

• Represent Innerly Coaching content as your own

This prohibition applies regardless of whether the content was obtained for free or purchased.

11.4 Recording Restrictions

You are expressly prohibited from recording coaching sessions, group calls, workshops, or any live interactions without prior written consent from Innerly Coaching.

Any unauthorized recordings are a violation of these Terms and may result in immediate termination of Services and potential legal action.

11.5 Use of Client Contributions

You retain ownership of any original content you create or share; however, by participating in the Services, you grant Innerly Coaching a non-exclusive, royalty-free, worldwide license to use anonymized insights, themes, or learnings derived from coaching interactions for educational, training, or content development purposes, provided that no personally identifying information is disclosed.

11.6 Protection of Brand and Reputation

You agree not to:

• Misrepresent Innerly Coaching or its content

• Use Innerly Coaching materials in a misleading or harmful manner

• Associate the brand with unlawful, unethical, or deceptive practices

Innerly Coaching reserves the right to protect its brand, reputation, and intellectual property to the fullest extent permitted by law.

11.7 Enforcement and Remedies

Unauthorized use, reproduction, or distribution of Innerly Coaching intellectual property constitutes a material breach of these Terms.

Innerly Coaching reserves the right to:

• Terminate access immediately without refund

• Pursue injunctive relief

• Seek damages or other remedies available under applicable law

12. Termination and Refusal of Service

Innerly Coaching reserves the right to protect the integrity, safety, and purpose of its Services. Participation in the Services is not an entitlement and is contingent upon compliance with these Terms.

This section outlines the circumstances under which Services may be refused, suspended, or terminated.

12.1 Right to Refuse Service

Innerly Coaching reserves the right, at its sole discretion, to refuse service to any individual or entity at any time, including but not limited to situations involving:

• Misalignment with the nature or values of the Services

• Ineligibility or failure to meet eligibility requirements

• Misrepresentation of information

• Conduct that violates these Terms

• Behaviour that undermines safety, respect, or professionalism

Refusal of service may occur before or after purchase and does not require justification beyond what is outlined in these Terms.

12.2 Termination by Innerly Coaching

Innerly Coaching may suspend or terminate Services immediately, without prior notice, if you:

• Violate these Terms or any incorporated policies

• Engage in prohibited conduct or boundary violations

• Fail to meet payment obligations

• Attempt to misuse, manipulate, or exploit the Services

• Create disruption, harm, or risk within coaching environments

Termination may apply to individual sessions, programs, or all Services.

12.3 Termination by Client

You may discontinue participation in the Services at any time by providing written notice via the official contact email.

However, you acknowledge and agree that:

• Termination by you does not entitle you to a refund unless expressly stated in writing

• Payment obligations, including payment plans, remain due and payable

• Non-participation does not void contractual commitments

12.4 Effect of Termination

Upon termination for any reason:

• Your access to Services, materials, and platforms may be immediately revoked

• Any licenses granted under these Terms are terminated

• Outstanding payment obligations remain enforceable

• Sections relating to intellectual property, limitation of liability, indemnification, and governing law survive termination

12.5 No Obligation to Continue Services

Innerly Coaching is not obligated to:

• Continue Services where participation is deemed inappropriate

• Provide alternative services or substitutions

• Extend timelines or offer accommodations outside stated policies

Coaching is a discretionary service, and Innerly Coaching retains the right to protect professional boundaries and sustainability.

12.6 No Waiver of Rights

Failure by Innerly Coaching to enforce any provision of these Terms does not constitute a waiver of the right to enforce such provision in the future.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Innerly Coaching limits its liability as set out in this section. By accessing or using the Services, you expressly acknowledge and agree to these limitations.

13.1 Participation at Your Own Risk

You acknowledge and agree that participation in the Services is voluntary and undertaken at your own risk.

You assume full responsibility for:

• Your decisions, actions, and outcomes

• How you interpret and apply information, insights, or guidance

• Any emotional, mental, physical, relational, or spiritual effects arising from participation

Innerly Coaching does not control or direct your choices and cannot predict or prevent outcomes resulting from your personal circumstances.

13.2 No Liability for Personal Decisions or Outcomes

Innerly Coaching shall not be liable for any consequences resulting from:

• Decisions you make during or after participation

• Actions taken or not taken based on coaching content

• Changes in relationships, employment, finances, health, or beliefs

• Emotional responses, realizations, or discomfort arising from self-reflection

You acknowledge that personal growth may involve challenge or discomfort and agree that such experiences do not constitute harm or liability.

13.3 Exclusion of Certain Types of Damages

To the maximum extent permitted by law, Innerly Coaching shall not be liable for any:

• Indirect, incidental, special, or consequential damages

• Loss of income, revenue, profits, or business opportunities

• Loss of data, goodwill, or reputation

• Emotional distress, mental anguish, or psychological harm

• Personal dissatisfaction with outcomes

This applies whether the claim arises in contract, tort, negligence, strict liability, or otherwise.

13.4 Limitation of Monetary Liability

In no event shall the total cumulative liability of Innerly Coaching exceed the total amount actually paid by you for the specific Service giving rise to the claim.

This limitation applies regardless of the number of claims or legal theories asserted.

13.5 Third-Party Platforms and Services

Innerly Coaching is not responsible or liable for:

• Third-party platforms used to deliver Services

• Payment processors, scheduling tools, or hosting platforms

• Technical failures, outages, data breaches, or service interruptions caused by third parties

Your use of third-party services is subject to their own terms and policies.

13.6 No Liability for Free Content

All free content is provided as is, without warranties of any kind.

Innerly Coaching shall not be liable for any reliance placed on free content, including social media posts, videos, emails, or publicly available materials.

13.7 Maximum Extent Permitted by Law

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law. Where liability cannot be excluded, it is limited to the minimum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Innerly Coaching, including its owner, operators, contractors, affiliates, and representatives, from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

14.1 Client Actions and Conduct

• Your participation in the Services

• Your actions, decisions, or conduct during or after participation

• Your violation of these Terms or any incorporated policies

• Your failure to comply with applicable laws or regulations

14.2 Misuse of Services or Content

• Unauthorized use, reproduction, or distribution of content

• Sharing access credentials or materials with third parties

• Use of Innerly Coaching materials in a misleading, harmful, or unlawful manner

14.3 Claims by Third Parties

• Claims arising from advice, representations, or guidance you provide to others based on the Services

• Claims brought by individuals or entities to whom you share or apply Innerly Coaching content

• Claims arising from your interactions with other participants

14.4 Breach of Representations and Warranties

• Misrepresentation of your eligibility, age, or capacity

• False or incomplete information provided to Innerly Coaching

• Failure to disclose relevant circumstances affecting participation

14.5 Scope of Indemnification Obligations

Your indemnification obligations include, without limitation:

• Legal fees and court costs

• Settlement amounts

• Administrative and investigation costs

This obligation applies regardless of whether a claim is based on contract, tort, negligence, or any other legal theory, to the fullest extent permitted by law.

14.6 Indemnification Process

Innerly Coaching reserves the right to:

• Assume control of the defense of any claim subject to indemnification

• Select legal counsel of its choosing

• Require your cooperation in the defense of such claims

You agree not to settle any claim involving Innerly Coaching without prior written consent.

14.7 Survival

This indemnification obligation survives the termination or expiration of these Terms and your use of the Services.

15. Dispute Resolution

Innerly Coaching is committed to resolving disputes in a fair, reasonable, and efficient manner. By accessing or using the Services, you agree to the dispute resolution process outlined in this section.

15.1 Informal Resolution First

In the event of any dispute, claim, or disagreement arising out of or relating to these Terms or the Services, you agree to first attempt to resolve the matter informally by contacting Innerly Coaching in writing via the official contact email listed in Section 2.

You agree to provide:

• A clear description of the issue

• Relevant details and supporting information

• A good faith effort to seek resolution

Innerly Coaching will make reasonable efforts to respond within a commercially reasonable timeframe.

No legal action may be initiated until a reasonable attempt at informal resolution has been made.

15.2 Good Faith Requirement

Both parties agree to engage in dispute resolution in good faith.

This means:

• Communicating respectfully and honestly

• Avoiding threats, harassment, or public defamation

• Allowing reasonable time for dialogue and response

Failure to engage in good faith may be considered in any subsequent legal proceedings.

15.3 Limitation on Escalation

You agree not to:

• Publicly disparage Innerly Coaching during a dispute

• Post defamatory or misleading statements online

• Encourage others to take legal or reputational action

Nothing in this section limits lawful expression, but it does prohibit malicious or bad-faith conduct.

15.4 Jurisdiction and Venue

If a dispute cannot be resolved informally, you agree that:

• Any legal action must be brought exclusively in the Province of British Columbia, Canada

• You submit to the personal and exclusive jurisdiction of British Columbia courts

You waive any objection to venue or jurisdiction in any other province, territory, or country.

15.5 Limitation Period

You agree that any claim or cause of action arising out of or relating to the Services must be brought within the time limits prescribed by applicable law, and in any event, within a reasonable period after the dispute arises.

15.6 Severability of Dispute Provisions

If any portion of this dispute resolution section is found unenforceable, the remainder shall remain in full force and effect.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute, claim, or matter arising out of or relating to your access to or use of the Services, shall be governed by and construed in accordance with the laws of the Province of British Columbia and the applicable federal laws of Canada, without regard to any conflict of laws principles that would result in the application of laws from another jurisdiction.

You expressly agree that:

• The Services are deemed to be provided from British Columbia, Canada

• Any legal relationship formed through the Services is formed in British Columbia

16.1 Exclusive Jurisdiction

You irrevocably submit to the exclusive jurisdiction of the courts of the Province of British Columbia, Canada, for the resolution of any dispute, claim, or legal proceeding arising out of or relating to these Terms or the Services.

You waive any objection to:

• Jurisdiction based on location, residence, or forum non conveniens

• The application of British Columbia law

• Proceedings being brought in British Columbia courts

16.2 International Users

If you access the Services from outside Canada, you acknowledge and agree that:

• You do so at your own initiative

• You are responsible for compliance with any local laws applicable to you

• Canadian law governs regardless of your location

Innerly Coaching makes no representation that the Services are appropriate or lawful in jurisdictions outside Canada.

16.3 Enforcement and Severability

If any provision of this section is held to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall remain in full force and effect.