Refund Policy

1. Purpose and Scope of This Refund Policy

This Refund Policy sets out the terms and conditions under which refunds may be issued for services, programs, courses, and products offered by Innerly Coaching (“Innerly Coaching,” “we,” “us,” or “our”).

The purpose of this Refund Policy is to:

• Provide clarity and transparency regarding refund eligibility

• Set reasonable expectations prior to purchase

• Protect the integrity of experiential coaching and digital offerings

• Reduce misunderstandings, disputes, and chargebacks

This Refund Policy applies to all purchases, enrollments, and access to Services offered by Innerly Coaching, including but not limited to:

• 1-on-1 coaching services

• Group coaching programs

• Online courses and digital programs

• Digital downloads such as PDFs, workbooks, and guides

• Any free or paid content where payment is involved

This Refund Policy forms part of, and should be read in conjunction with, Innerly Coaching’s Terms and Conditions and Privacy Policy. In the event of a conflict between this Refund Policy and any other policy or agreement, this Refund Policy governs matters relating specifically to refunds and cancellations.

By purchasing, enrolling in, or accessing any Service, you acknowledge that you have read, understood, and agreed to this Refund Policy prior to completing your transaction.

Why this section works

This section:

• Clearly establishes intent and scope

• Links cleanly to your other legal documents

• Eliminates “I didn’t know” refund claims

• Sets expectations before money changes hands

2. General Refund Principles

Innerly Coaching provides coaching, educational, and digital services that are experiential in nature and require personal participation, responsibility, and engagement. As such, refunds are governed by the principles outlined below.

2.1 Access, Not Outcomes

Refund eligibility is based on access to Services, not on outcomes, results, or subjective satisfaction.

You acknowledge and agree that:

• Results are not guaranteed

• Personal growth and learning are individual and variable

• Completion, participation, and implementation are your responsibility

Refunds are not issued based on lack of results, emotional discomfort, dissatisfaction, or change of mind after access has been granted.

2.2 Informed Purchasing

By purchasing or enrolling in any Service, you confirm that:

• You have reviewed the description of the Service

• You understand the format, delivery method, and scope

• You accept responsibility for determining whether the Service is appropriate for you

Refunds are not granted due to misunderstandings that could reasonably have been clarified prior to purchase.

2.3 Distinction Between Service Types

Innerly Coaching offers different types of Services, each with distinct refund considerations:

• Coaching services are time-based and experiential

• Online courses and digital programs are access-based

• Digital downloads are instantly delivered

Refund eligibility varies by Service type and is governed by the specific sections of this Refund Policy.

2.4 No Guarantee of Satisfaction

While Innerly Coaching aims to provide high-quality, thoughtful, and professional Services, satisfaction is subjective and cannot be guaranteed.

Refunds are not issued due to:

• Personal preference or misalignment discovered after purchase

• Emotional activation or discomfort during the process

• Perceived lack of value after partial participation

2.5 Good Faith and Abuse Prevention

This Refund Policy is designed to be fair and reasonable. It is not intended to be used in bad faith.

Innerly Coaching reserves the right to:

• Deny refund requests that appear abusive, repetitive, or inconsistent with this policy

• Protect against misuse, partial consumption followed by refund requests, or chargeback attempts

3. Coaching Services (1-on-1 and Group Coaching)

Innerly Coaching’s coaching services are experiential, time-based services that involve the reservation of time, preparation, and delivery of live or scheduled sessions. As such, coaching services are treated differently from self-paced digital products.

This section applies to both 1-on-1 coaching and group coaching programs, unless otherwise stated in writing.

3.1 Non-Refundable Once Accessed

Coaching services are non-refundable once accessed, meaning once a coaching session has occurred, or once you have participated in a live coaching class or group session.

You acknowledge that:

• Coaching time is reserved specifically for you

• Value is delivered through access, time, and availability

• Once a session occurs, that value cannot be returned

3.2 Limited Refund Eligibility Window

A refund request for coaching services may be considered only if all of the following conditions are met:

• The request is made before the third coaching session or class, or

• The request is made within thirty (30) days of purchase,

• Whichever comes first, and

• The request is submitted in writing via the official email address

If these conditions are not met, no refund will be issued.

3.3 Deduction for Sessions Used

If a refund is approved within the eligible window:

• Any coaching sessions already completed will be deducted from the refund amount

• The value of completed sessions will be calculated based on the standard per-session rate

There are no refunds for sessions that have already taken place, regardless of outcome, participation level, or satisfaction.

3.4 Early Withdrawal and Unused Sessions

If you choose to discontinue coaching services:

• Any unused sessions are forfeited

• Unused sessions do not roll over, convert to credit, or qualify for a refund

Choosing not to continue participation does not constitute grounds for a refund.

3.5 Group Coaching Participation

For group coaching programs:

• Missed group sessions do not qualify for refunds

• Lack of attendance or participation does not extend refund eligibility

• Group programs are priced based on overall access, not individual session attendance

3.6 No Refunds for Client-Related Circumstances

Refunds will not be issued due to:

• Scheduling conflicts

• Failure to attend sessions

• Personal emergencies

• Emotional discomfort or challenge

• Change of mind or misalignment discovered after participation

These circumstances are considered part of the client’s responsibility when engaging in coaching services.

4. Missed Sessions and Client Responsibility

Participation in coaching services requires active engagement, timely attendance, and personal responsibility. This section clarifies how missed sessions and non-participation are handled and how they affect refund eligibility.

4.1 Client Responsibility for Attendance

You are solely responsible for:

• Attending scheduled coaching sessions on time

• Managing your schedule and availability

• Ensuring you have the required technology and access

Innerly Coaching is not responsible for missed sessions due to scheduling conflicts, technical issues on your end, personal circumstances, or failure to attend.

4.2 Missed Sessions Are Not Refundable

Missed coaching sessions, whether individual or group-based, are considered used and forfeited.

Missed sessions do not qualify for:

• Refunds

• Credits

• Rescheduling beyond what is permitted in the Scheduling policy

This applies regardless of the reason for the missed session.

4.3 Non-Participation Does Not Create Refund Eligibility

Failure to attend, participate in, or engage with coaching sessions or group programs does not constitute grounds for a refund.

This includes, but is not limited to:

• Choosing not to attend scheduled sessions

• Watching recordings instead of attending live sessions (if applicable)

• Partial participation or early withdrawal

Coaching services are priced based on access and availability, not on usage or completion.

4.4 Alignment with Scheduling Policies

This Refund Policy operates in conjunction with Innerly Coaching’s scheduling and rescheduling policies.

Where a reschedule is permitted under the Scheduling policy, that policy applies. Where a session is missed outside those parameters, it is forfeited and non-refundable.

5. Online Courses and Digital Programs

This section applies to all pre-recorded online courses, digital programs, and self-paced educational content offered by Innerly Coaching.

5.1 Access-Based Delivery

Online courses and digital programs are delivered on an access-based model. Upon successful purchase, you are granted immediate or scheduled access to course materials, platforms, and content.

You acknowledge that:

• Access to the content constitutes delivery of the Service

• Completion of the course is your responsibility

• Results and outcomes depend on your level of engagement

5.2 Limited Refund Eligibility

A full refund for an online course or digital program may be issued only if all of the following conditions are met:

• The refund request is submitted within thirty (30) days of purchase, and

• Less than twenty percent (20%) of the course content has been accessed, viewed, or consumed, and

• The request is submitted in writing via the official email address

If any of these conditions are not met, the purchase is non-refundable.

5.3 Measurement of Content Access

Innerly Coaching reserves the right to determine content access based on available platform data, including but not limited to:

• Video views

• Lesson progress tracking

• Login activity

Platform data will be used solely to assess refund eligibility and not for performance evaluation.

5.4 No Refunds After Substantial Access

Once more than 20% of course content has been accessed:

• No refunds will be issued

• Partial refunds are not available

• Course access constitutes delivery of value
  
  

Lack of completion, dissatisfaction, or change of mind after accessing content does not qualify for a refund.

5.5 Course Access After Refund

If a refund is approved:

• Access to the course or digital program will be revoked

• Any downloaded materials must not be retained or used

6. Digital Products and Downloads

This section applies to all digital products offered by Innerly Coaching, including but not limited to PDFs, workbooks, guides, templates, written resources, and other downloadable materials.

6.1 Instant Delivery and Access

Digital products are delivered electronically and made available for download immediately upon successful purchase.

You acknowledge and agree that:

• Digital products are accessible instantly

• Delivery occurs at the moment access is granted

• Digital products cannot be “returned” once delivered

6.2 Strictly Non-Refundable

All digital products and downloads are strictly non-refundable once delivered.

Refunds will not be issued for digital products due to:

• Change of mind

• Dissatisfaction with content

• Perceived lack of value

• Failure to download or access the product

• Incompatibility with your device or software

It is your responsibility to review product descriptions prior to purchase.

6.3 No Exceptions for Digital Products

Due to the nature of digital products and their immediate usability, no exceptions are made to this policy.

Unauthorized retention, sharing, or use of digital products after a refund request (if any were mistakenly issued) constitutes a violation of Innerly Coaching’s Terms and Conditions.

7. Non-Refundable Circumstances

Refunds are governed strictly by the terms outlined in this Refund Policy. The circumstances listed in this section are not eligible for refunds, regardless of the Service purchased.

7.1 Dissatisfaction or Change of Mind

Refunds will not be issued due to:

• Dissatisfaction with content, delivery style, or format

• Change of mind after purchase or access

• Personal preference or subjective judgment of value

Innerly Coaching’s Services are experiential and educational in nature, and value is not guaranteed to be perceived equally by all individuals.

7.2 Emotional Discomfort or Challenge

Refunds will not be issued due to:

• Emotional discomfort, activation, or challenge

• Feeling confronted, stretched, or uncomfortable during coaching or coursework

• Personal realizations or emotional responses arising from participation

Discomfort or challenge does not constitute a defect or failure of the Service.

7.3 Lack of Results or Outcomes

Refunds will not be issued due to:

• Lack of desired results

• Slower-than-expected progress

• Outcomes differing from personal expectations

You acknowledge that results depend on individual effort, engagement, and circumstances, and are not guaranteed.

7.4 Failure to Participate or Complete

Refunds will not be issued due to:

• Failure to attend sessions

• Failure to complete coursework

• Partial participation

• Early withdrawal or disengagement

Access to Services constitutes delivery, regardless of participation level.

7.5 Scheduling, Timing, or Personal Circumstances

Refunds will not be issued due to:

• Scheduling conflicts

• Changes in availability

• Personal emergencies

• Work, family, or life obligations

These circumstances fall within the client’s responsibility when purchasing Services.

7.6 Misalignment Discovered After Access

Refunds will not be issued if misalignment, disagreement, or lack of fit is discovered after Services have been accessed or sessions have occurred.

Clients are encouraged to review Service descriptions carefully prior to purchase.

8. Chargebacks, Disputes and Abuse

Innerly Coaching is committed to resolving refund-related concerns fairly and in good faith. However, misuse of the refund process or payment dispute systems undermines the integrity of the Services and will be addressed accordingly.

8.1 Required Dispute Process

Before initiating a chargeback, payment dispute, or reversal with a financial institution or payment provider, you agree to:

• Review this Refund Policy in full

• Contact Innerly Coaching directly via the official email address

• Allow reasonable time for review and response

Failure to follow this process may be considered a violation of this Refund Policy and the Terms and Conditions.

8.2 Chargebacks as Policy Violations

Initiating a chargeback or payment dispute without first attempting resolution directly with Innerly Coaching, or in circumstances not permitted under this Refund Policy, constitutes a violation of this policy.

Where a chargeback is initiated:

• Access to current and future Services may be immediately suspended or terminated

• Innerly Coaching reserves the right to submit evidence, including these policies and usage data, to dispute the chargeback

• Any associated fees, costs, or administrative burdens may be taken into account when determining future eligibility for Services

8.3 Abuse of Refunds or Disputes

Innerly Coaching reserves the right to deny refund requests, terminate Services, or refuse future access in cases of suspected abuse, including but not limited to:

• Repeated refund requests

• Partial consumption followed by refund attempts

• Chargebacks used as leverage or retaliation

• Misrepresentation of usage or circumstances

Refund policies are not intended to be used as a trial period or a means of accessing Services without payment.

8.4 Documentation and Enforcement

Innerly Coaching reserves the right to maintain internal records related to refunds, disputes, and chargebacks for the purposes of:

• Enforcing this Refund Policy

• Responding to payment processor inquiries

• Protecting against fraud or misuse

Such records are handled in accordance with the Privacy Policy.

9. Exceptions and Discretion

Innerly Coaching understands that exceptional circumstances may arise. However, refunds outside the terms explicitly stated in this Refund Policy are not guaranteed and are considered only at Innerly Coaching’s sole discretion.

9.1 No Obligation to Grant Exceptions

Innerly Coaching is under no obligation to provide refunds, credits, extensions, or alternative arrangements outside of this Refund Policy.

The existence of exceptional circumstances does not automatically create entitlement to a refund.

9.2 Sole Discretion

Any exception to this Refund Policy, including refunds granted outside stated eligibility windows or conditions, is:

• Voluntary

• Made on a case-by-case basis

• Granted solely at Innerly Coaching’s discretion

Innerly Coaching is not required to provide justification for decisions regarding exceptions.

9.3 No Precedent

Granting an exception in one instance does not establish a precedent or obligation to grant similar exceptions in the future.

Each request is evaluated independently, and prior exceptions do not modify or override this Refund Policy.

9.4 Limitation of Scope

Where an exception is granted:

• It applies only to the specific request approved

• It does not modify the terms of this Refund Policy for future transactions

• It does not waive any other rights under the Terms and Conditions

10. Refund Request Process and Finality

This section outlines the required process for submitting refund requests and clarifies the finality of refund decisions.

10.1 How to Submit a Refund Request

All refund requests must:

• Be submitted in writing via email only

• Be sent to the official contact email listed in Innerly Coaching’s policies

• Be submitted within the applicable timeframe outlined in this Refund Policy

Refund requests submitted through social media platforms, comments, direct messages, or third-party messaging services will not be considered.

10.2 Required Information

To ensure proper review, refund requests should include:

• The name used at purchase

• The Service or product purchased

• The date of purchase

No explanation or justification is required to submit a refund request; however, Innerly Coaching reserves the right to request clarification where necessary to determine eligibility.

10.3 Review and Processing

Refund requests are reviewed in accordance with this Refund Policy.

If a refund is approved:

• Refunds will be issued to the original payment method where possible

• Processing times may vary depending on the payment provider

• Transaction, processing, or administrative fees are non-refundable

Innerly Coaching is not responsible for delays caused by third-party payment processors or financial institutions.

10.4 Finality of Refund Decisions

All refund decisions made by Innerly Coaching are final.

Once a decision has been communicated:

• No further review or appeal is available

• Additional requests regarding the same purchase will not be considered

Continued attempts to dispute or circumvent refund decisions may result in termination of Services and denial of future access.

10.5 Relationship to Other Policies

This Refund Policy operates in conjunction with Innerly Coaching’s Terms and Conditions and Privacy Policy.

By purchasing or accessing any Service, you acknowledge that you have reviewed and agreed to this Refund Policy in full prior to completing your transaction.