Privacy policy | Innerly Coaching

Privacy Policy

1. Introduction and Commitment to Privacy

Innerly Coaching (“Innerly Coaching,” “we,” “us,” or “our”) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information in connection with your access to and use of our services, content, platforms, and communications (collectively, the “Services”).

We recognize that personal information is sensitive and that trust is foundational to the work we do. As such, Innerly Coaching is committed to handling personal information responsibly, transparently, and in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy is designed to help you understand:

What personal information we collect
Why we collect it
How it is used and protected
What choices and rights you have regarding your information

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of personal information as described herein, subject to your rights under applicable law.

Innerly Coaching collects only the personal information that is reasonably necessary to operate its Services, communicate with users, deliver coaching and educational offerings, and meet legal and business obligations. We do not collect personal information indiscriminately, nor do we use it for purposes that a reasonable person would consider inappropriate in the circumstances.

Protecting your privacy is an ongoing responsibility. We review our practices periodically to ensure that personal information is handled in a manner that is consistent with this Privacy Policy and with evolving legal and operational requirements.

2. Scope and Application

This Privacy Policy applies to all individuals who access, use, interact with, or otherwise engage with the Services offered by Innerly Coaching, whether as clients, customers, subscribers, visitors, or casual users.

This includes, without limitation, personal information collected through:

Innerly Coaching websites and landing pages
Email communications, newsletters, and mailing lists
Online courses, digital products, and educational materials
Coaching services, including 1-on-1 and group programs
Scheduling, registration, and payment systems
Analytics, tracking technologies, and website usage tools
Social media platforms where Innerly Coaching maintains a presence, to the extent that personal information is provided directly to us

This Privacy Policy applies regardless of whether you are accessing free or paid Services and regardless of whether access occurs through a computer, mobile device, or other technology.

This Privacy Policy should be read together with Innerly Coaching’s Terms and Conditions, which govern the use of the Services more broadly. In the event of a conflict between this Privacy Policy and the Terms and Conditions, this Privacy Policy governs matters relating specifically to personal information and privacy.

This Privacy Policy applies to personal information under the control of Innerly Coaching. It does not apply to third-party websites, platforms, or services that may be linked to or integrated with the Services but are operated independently by third parties. The privacy practices of such third parties are governed by their own policies, and Innerly Coaching is not responsible for their content or practices.

By accessing or using the Services, you acknowledge that your personal information may be collected, used, disclosed, and stored in accordance with this Privacy Policy and applicable privacy laws.

3. Governing Privacy Laws

Innerly Coaching collects, uses, discloses, and safeguards personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

PIPEDA is Canada’s federal privacy law governing how private-sector organizations handle personal information in the course of commercial activities. Innerly Coaching is committed to complying with the principles set out in PIPEDA, including accountability, identifying purposes, consent, limiting collection, limiting use and disclosure, safeguards, openness, individual access, and challenging compliance.

As Innerly Coaching operates from the Province of British Columbia, this Privacy Policy is also informed by applicable provincial privacy principles where relevant. Where provincial privacy legislation is deemed substantially similar to PIPEDA, Innerly Coaching will comply with the applicable law as required.

This Privacy Policy applies to personal information collected from individuals located in Canada and from individuals located outside Canada who access or use the Services. Regardless of where you are located, personal information handled by Innerly Coaching is governed by Canadian privacy standards as described in this Privacy Policy.

If you access the Services from outside Canada, you acknowledge and agree that your personal information may be transferred to, stored in, or processed in Canada or other jurisdictions where service providers operate. These jurisdictions may have privacy laws that differ from those in your country of residence.

Innerly Coaching takes reasonable steps to ensure that personal information remains protected in accordance with this Privacy Policy, even when handled by third-party service providers or processed outside of Canada.

4. Personal Information We Collect

Innerly Coaching collects personal information only to the extent reasonably necessary to operate the Services, communicate with users, deliver coaching and educational offerings, and meet legal and business obligations.

The types of personal information we may collect fall into the following categories:

4.1 Information You Provide Directly

We may collect personal information that you voluntarily provide when you:

Register for Services
Purchase products or enroll in programs
Subscribe to emails or newsletters
Complete forms or questionnaires
Communicate with us via email or approved platforms

This information may include, but is not limited to:

Name
Email address
Billing and payment-related information
Scheduling information
Communications and correspondence

Innerly Coaching does not require you to provide personal information beyond what is reasonably necessary to access the Services.

4.2 Information Collected Automatically

When you access our websites or digital platforms, certain information may be collected automatically through standard technologies, including:

Internet Protocol (IP) address
Browser type and version
Device information
Pages visited and time spent on pages
Referring URLs
General usage and analytics data

This information is used primarily to understand how the Services are accessed and used, to improve functionality, and to support business operations.

4.3 Cookies and Analytics

Innerly Coaching may use cookies or similar tracking technologies to:

Improve website performance and user experience
Analyze website traffic and usage patterns
Understand how users interact with content

You may control or disable cookies through your browser settings. Disabling cookies may affect certain features or functionality of the Services.

4.4 Information from Third-Party Service Providers

We may receive limited personal information through third-party service providers used to support the Services, such as:

Payment processors
Scheduling and booking platforms
Email marketing or communication tools
Website analytics providers

The information received from such providers is limited to what is necessary to perform their services and is handled in accordance with this Privacy Policy.

4.5 What We Do Not Collect

Innerly Coaching does not intentionally collect:

Personal information from minors
Highly sensitive personal data beyond what is necessary to deliver the Services
Personal information for purposes unrelated to the Services

If personal information is provided to us that falls outside the scope of what is required, it will be handled in accordance with this Privacy Policy and applicable laws.

5. How and Why We Use Personal Information

Innerly Coaching uses personal information only for purposes that a reasonable person would consider appropriate in the circumstances and only to the extent necessary to operate and deliver the Services.

Personal information collected by Innerly Coaching may be used for the following purposes:

5.1 Service Delivery and Operations

To:

Provide access to coaching services, programs, courses, and digital products
Schedule and manage sessions, programs, and participation
Process payments and manage billing
Deliver purchased or requested content and materials

Without this information, certain Services may not be available to you.

5.2 Communication

To:

Respond to inquiries and requests
Send service-related communications, confirmations, reminders, and updates
Provide information related to your use of the Services

Where you have provided consent, personal information may also be used to send marketing or promotional communications, including newsletters, educational content, or updates about offerings. You may opt out of marketing communications at any time as described in this Privacy Policy.

5.3 Business Administration and Improvement

To:

Maintain internal records
Improve the quality, functionality, and performance of the Services
Understand how users interact with content and platforms
Support operational planning and decision-making

Any analysis of usage data is conducted in a manner intended to support service improvement rather than to profile or target individuals in an intrusive way.

5.4 Legal, Compliance and Protection Purposes

To:

Comply with applicable legal and regulatory obligations
Enforce our Terms and Conditions and related policies
Detect, prevent, or address fraud, misuse, or security issues
Protect the rights, safety, and property of Innerly Coaching and others

5.5 Reasonable and Limited Use

Innerly Coaching does not use personal information for purposes unrelated to the Services or in a manner that would be unexpected or unreasonable given the nature of the information collected.

We do not sell, rent, or trade personal information, and we do not use personal information for automated decision-making or profiling that produces legal or similarly significant effects.

6. Consent and Your Choices

Innerly Coaching is committed to obtaining meaningful consent for the collection, use, and disclosure of personal information, in accordance with PIPEDA and applicable privacy principles.

Consent may be express or implied, depending on the nature of the information and the purpose for which it is collected.

6.1 How Consent Is Obtained

By providing personal information to Innerly Coaching, you consent to its collection, use, and disclosure as described in this Privacy Policy.

Consent may be obtained through:

Completing forms or checkout processes
Subscribing to email communications
Booking sessions or enrolling in programs
Communicating with us directly
Continuing to use the Services after being notified of this Privacy Policy

In some circumstances, consent may be implied where the purpose for collecting personal information would be obvious to a reasonable person.

6.2 Withdrawing Consent

You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.

Please note that withdrawing consent may limit or prevent your ability to access certain Services where personal information is required for delivery, billing, or communication.

Requests to withdraw consent must be submitted in writing using the contact information provided in this Privacy Policy.

6.3 Marketing Communications and Opt-Out

Where you have consented to receive marketing or promotional communications, you may opt out at any time by:

Using the unsubscribe link included in marketing emails
Contacting Innerly Coaching via the official email address

Opting out of marketing communications does not affect service-related communications necessary for delivering the Services you have requested or purchased.

6.4 Your Choices and Control

You have the right to:

Choose whether to provide certain personal information
Decline optional communications
Request clarification about how your information is used

Innerly Coaching respects your choices and will not require consent beyond what is reasonably necessary to provide the Services.

7. Disclosure and Third-Party Services

Innerly Coaching does not sell, rent, trade, or otherwise commercially exploit personal information. Personal information is disclosed only as necessary to operate the Services, comply with legal obligations, or as otherwise described in this Privacy Policy.

7.1 Disclosure to Service Providers

Innerly Coaching may disclose limited personal information to trusted third-party service providers who assist in operating the Services, such as:

Payment processing services
Scheduling and booking platforms
Email communication and marketing tools
Website hosting and analytics providers
Course or content delivery platforms

These service providers are permitted to access personal information only to the extent necessary to perform services on our behalf and are expected to handle such information in a manner consistent with this Privacy Policy and applicable privacy laws.

7.2 No Sale or Commercial Use of Personal Information

Innerly Coaching does not:

Sell personal information
Rent or lease personal information
Share personal information for third-party advertising or data brokerage purposes

Personal information is used solely to support Innerly Coaching’s Services and operations.

7.3 Legal and Regulatory Disclosure

Personal information may be disclosed where required or permitted by law, including:

In response to lawful requests by courts, regulators, or law enforcement
To comply with legal obligations or court orders
To protect the rights, safety, or property of Innerly Coaching, its users, or others

Such disclosures are made only to the extent legally required.

7.4 Business Transitions

In the event of a business transaction, such as a merger, sale, restructuring, or transfer of assets, personal information may be disclosed as part of that transaction, subject to applicable legal requirements and confidentiality protections.

7.5 Third-Party Platforms and Links

The Services may include links to, or integrations with, third-party platforms, websites, or services not operated or controlled by Innerly Coaching.

Innerly Coaching is not responsible for the privacy practices, content, or security of third-party platforms. You are encouraged to review the privacy policies of any third-party services you choose to use.

8. Storage, Safeguards and Retention

Innerly Coaching takes reasonable steps to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification, in accordance with the sensitivity of the information and applicable privacy laws.

8.1 Storage of Personal Information

Personal information collected by Innerly Coaching is stored in secure digital environments, including systems operated by Innerly Coaching and by third-party service providers engaged to support the Services.

Personal information may be stored or processed in Canada or in other jurisdictions where service providers maintain operations. Regardless of location, personal information is handled in accordance with this Privacy Policy and reasonable privacy and security standards.

8.2 Safeguards and Security Measures

Innerly Coaching uses a combination of administrative, technical, and organizational safeguards designed to protect personal information, which may include:

Access controls and authentication measures
Secure account and password practices
Reputable third-party platforms with security protections
Limiting access to personal information on a need-to-know basis

While reasonable efforts are made to protect personal information, no method of electronic storage or transmission is completely secure. You acknowledge and accept that absolute security cannot be guaranteed.

8.3 Client Responsibility for Security

You are responsible for:

Maintaining the confidentiality of login credentials
Using secure devices and networks when accessing the Services
Protecting access to your email and accounts

Innerly Coaching is not responsible for security breaches resulting from compromised user credentials, unsecured devices, or factors beyond its reasonable control.

8.4 Retention of Personal Information

Innerly Coaching retains personal information only for as long as reasonably necessary to:

Fulfill the purposes for which it was collected
Provide the Services
Meet legal, accounting, or regulatory obligations
Resolve disputes or enforce agreements

Once personal information is no longer required, it is securely deleted, destroyed, or anonymized in accordance with reasonable practices.

9. Your Rights Under PIPEDA

Innerly Coaching respects your rights with respect to your personal information, as set out under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Subject to applicable legal limitations, you have the following rights regarding your personal information:

9.1 Right to Access

You have the right to request access to the personal information that Innerly Coaching holds about you.

Upon receiving a written request, Innerly Coaching will make reasonable efforts to:

Confirm whether personal information about you is held
Provide access to that information
Explain how the information has been used and disclosed

Access requests must be submitted in writing using the contact information provided in this Privacy Policy. Reasonable timeframes and verification steps may apply to protect privacy and security.

9.2 Right to Correction

If you believe that personal information held by Innerly Coaching is inaccurate or incomplete, you may request that it be corrected or updated.

Innerly Coaching will make reasonable efforts to correct inaccurate information or note a correction where appropriate.

9.3 Right to Withdraw Consent

You may withdraw consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.

Withdrawing consent may affect your ability to access certain Services where personal information is necessary for delivery, communication, or compliance purposes.

9.4 Right to Raise Concerns or Complaints

If you have questions, concerns, or complaints regarding the handling of your personal information, you may contact Innerly Coaching using the contact information provided in this Privacy Policy.

Innerly Coaching will make reasonable efforts to investigate and respond to concerns in a timely and respectful manner.

If a concern cannot be resolved directly, you may have the right to escalate the matter to the Office of the Privacy Commissioner of Canada, in accordance with applicable law.

10. Children’s Privacy, Updates and Contact Information

10.1 Children’s Privacy

Innerly Coaching does not knowingly collect, use, or disclose personal information from individuals under the age of eighteen (18).

The Services are intended solely for adults. If we become aware that personal information has been collected from a minor without appropriate authorization, we will take reasonable steps to delete such information as soon as practicable.

If you believe that a minor has provided personal information to Innerly Coaching, please contact us using the information below.

10.2 Updates to This Privacy Policy

Innerly Coaching reserves the right to update or modify this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or operational needs.

When material changes are made, the updated Privacy Policy will be made available through our platforms, and the “Last Updated” date will be revised accordingly.

Your continued use of the Services after changes to this Privacy Policy constitutes your acknowledgment of the updated terms.

10.3 Contact Information

If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, you may contact Innerly Coaching using the following details:

Email: hellojackyly@gmail.com

This email address is the official and exclusive point of contact for privacy-related inquiries.

Innerly Coaching will make reasonable efforts to respond to privacy inquiries in a timely and respectful manner, in accordance with applicable privacy laws.